Okay, I will take that and suggest again they utilize PR person, or a race director if they are not 'people friendly'. My favorite promoter, and he's not everyone's cup of tequila, believe me, openly admits he's not the guy to deal with problems and hired people to do it.
You're quoting me the same problems teams had with a promoter in the Dundee, NY, area, so I understand your concerns.
I don't blame teams for leaving if they are not happy.